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  • mckynnacocanougher

NHIA Conference 2024

Last week, our Senior Director of Operations and Senior HR and Communication Manager attended the NHIA (National Home Infusion Association) Annual Conference. It took place in Austin, Texas and there were 1,600 attendees from all across the USA. The conference lasted 4 days and consisted of learning, networking, and collaborative discussion that enabled our managers to bring back solutions, new ideas, and knowledge to help grow and make Landmark Infusion even better.

McKynna, our Senior HR and Communication Manager attended sessions on onboarding, marketing, website design, and leadership. The conference gave her new ideas on how to improve our current HR and Communication processes. The conference sessions were inspiring while also being packed full of valuable information. McKynna especially loved the diverse learning formats the conference held, including roundtable discussions on a variety of topics. McKynna reflected on the conference saying,

“It was so interesting and helpful to hear from other industry professionals on the problems and solutions they face in their roles and companies across the nation and I loved the collaborative atmosphere of the roundtable sessions. The keynote speakers were so inspiring, everyone was welcoming and approachable and I was able to bring back valuable ideas and information to Landmark. The conference exceeded my expectations, I hope to be able to attend again.”

Julie, Sr. Director of Operations, attended NHIA sessions and roundtable discussions covering a wide range of topics including HI Standards, Revenue Cycle, Contracting, and CGS/Regulatory updates.  The sessions were insightful and introduced innovative ideas for our patients and business.  Julie also appreciated the roundtable discussion format, as it provided the opportunity to learn how others are handling the same day-to-day industry challenges.  Julie expressed,

“The conference was well organized and learning sessions provided relevant, impactful information that will benefit Landmark Infusion in multiple areas.  I particularly enjoyed sessions that provided actual patient, authorization, and claim case study examples with outcome.  Roundtable discussions afforded the opportunity of open discussion on various ‘hot’ topics that are challenging to the industry.  It was interesting to hear about peer challenges which sparked advice and recommendations from the group.  I also enjoyed the Vendor Expo which gave me the opportunity to meet new vendors as well as speak to vendors with an established relationship with Landmark.  Overall, the conference was an excellent platform to learn about the latest home infusion trends and best practices from industry experts and leaders.  I truly enjoyed and very grateful for the opportunity to attend."

McKynna and Julie also attended the Signature Networking Event hosted by NHIA at a local restaurant in Austin. At this event, they were able to meet and talk to other NHIA attendees and hear about the different experiences and roles at other infusion pharmacies across the country. As a local home infusion provider in the north Texas area, it was interesting and informative to hear about infusion operations from other industry managers’ perspectives.

The NHIA 2024 Conference was an excellent opportunity for 2 of our managers to attend and it was an amazing experience. Landmark is proud to be a member of NHIA and the information gained at this conference will help better prepare us to serve our patients even better with the highest standards of care. For more information on this conference and future dates, you can visit the NHIA site at

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