top of page
FAQ shutterstock_1110974774.jpg

What safety procedures should I follow with my IV pole?

  • Verify stability of the infusion pump when mounted to an IV pole.

  • Periodically check to make sure all parts are secure and tight.

  • Clear pathways of cords and tubing to prevent falls and slipping.

  • Be careful navigating stairs, steps, carpet, and uneven surfaces, where the wheels might snag.

  • Adjust IV pole to the proper height for medication administration.

What should I do if my pump alarms during an infusion?

  • Investigate the cause of the alarm.

  • Refer to pump training directions to identify cause of the alarm.

  • If possible correct the cause for the alarm, checking for any kinks or obstructions in the IV tubing or administration set.

  • If unsure of the alarm reason, contact the pharmacist or home health agency.

  • Restart and finish the interrupted infusion.



How should I store my medications and supplies?

  • Medications will be labeled with proper storage conditions. Store medications in their original containers, where children can’t see or reach them, and they are protected from heat, humidity, or direct sunlight.

  • Most supplies need to be stored at room temperature.

  • Pumps, when not in use, should be plugged in, as to maintain a full battery charge.

  • Room Temperature means 67-78°F

  • Refrigerated temperature means 36-46°F

  • If unclear on storage conditions of medications or supplies, call the pharmacist.

What are the delivery procedures for pharmacy medications and supplies?

  • The first delivery will be made by a Landmark service technician. Afterward deliveries will be made either by a technician or via UPS.

  • Patients will be contacted prior to delivery to arrange a delivery time and check supply needs. A signature is required upon delivery. Packages will not be delivered if no one is available to sign for them.


What if I have questions about my medications or a question that is not answered here?

  • If you have questions about your medications, therapy, supplies, or have received a change in medications from your physician please contact a pharmacist at 866-388-3883 or


How can I help make sure I am taking the correct medication safely and properly?

  • Ask your physician to write down the medication name, dosage, and directions for you.

  • Read the label each time you take a dose to make sure you have the right drug and that you are following the correct directions.

  • Always check expiration dates on medications before using.

  • Wash hands before and after medication administration.

  • Maintain a list of medications, allergies, and questions, take the list to physician visits and your pharmacy each time, updating as your medications change.

  • Ask the pharmacist if you have any questions or if any information differs from what your physician said.

If I think I am having an adverse or allergic reaction to my medication, what should I do?

  • Stop the infusion.

  • If suffering a severe reaction or suspected anaphylaxis reaction, Call 911, severe reaction symptoms include swelling or tightening of the airways or throat, rapid pulse, dizziness, shock, nausea, vomiting, lightheadedness, and loss of consciousness.

  • Contact the pharmacy, home health care agency, and physician once able to make a call.

  • If any other allergic reactions such as skin rash, hives, itching, fever, or facial swelling occur, stop your infusion and notify the pharmacy, home health agency, and physician before continuing.

  • When in doubt, Call 911.

What if my question wasn’t answered here?

  • If you have more questions about your equipment, stop by one of our locations or contact us at or toll free at 877-693-0007.

Click a Button Below for a Landmark Level of Service

Patients & Caregivers

Specialty Providers

 Set Up My Patient With Home Infusion or
Medical Equipment

Help Me With My Home Infusion Therapy or Medical Equipment 

Hospital Discharge

 Set Up My Patient With Home Infusion or
Medical Equipment

LDMlogo BUG ONLY.jpg

Landmark provides Infusion Therapies & Home Medical Equipment directly to Patients in homes and facilities across North Texas, including IV drugs, equipment, supplies, nursing and administration services. 



We work with our Patients' Doctors to develop individual IV treatment plans that maximize the effectiveness of Home Infusion Therapy, and our staff is expert at orchestrating complex Infusion Therapies in the home.  

Our sterile medications and nutrition are prepared in USP-797 Cleanrooms under stringent requirements, compounded by highly trained Infusion Technicians, and supervised by experienced Clinical Infusion Pharmacists. 

We fully manage Patient orders from intake, through delivery, and all the way to the end of therapy.  Our signature Landmark Level of Service means we are available 24 / 7 to coordinate with our Patient & Referral Customers to help achieve the best possible outcome for their Plan of Care.  

Our four main Customers we serve: 

Infusion Therapies 

  • Anti-Infectives

  • Nutritional Support

  • Inotropic Agents

  • Clinical Care Management

Medical Equipment and Supplies

  • Infusion Pumps & IV Supplies 

  • Enteral Pumps & Formula

  • Negative Pressure Wound Therapy Pumps

  • Home Medical Equipment

Happy transparent people.png
  • The Patient receiving the Equipment or Infusion, and their Caregivers,

  • Prescribing Physicians, and their Clinical Staff,

  • Other Integrated Care Providers involved in managing the care of our Patients, and

  • Health Insurance Payers seeking quality homecare providers.

Experience a

Landmark Level of Service

LDMlogo BUG ONLY.jpg

Landmark Healthcare, Inc. was formed in 1999 and has processed over 340 thousand orders for over 84 thousand Patients in North Texas (as of August 2020).  Our mission is to help discharge Patients to their homes on a timely basis, and provide ongoing home support for their Physician's plan of care.   We fully coordinate our orders with clinical referrals, home health, Patients, and Caregivers.  Our USP 797 sterile compounds are prepared under the supervision of experienced Clinical Pharmacists, and we set up medical equipment at the home or facility setting.  We provide full training and support for our products 24 / 7 / 365.

bottom of page